Refund policy


1. Defective or Incorrect Items 

If your item arrives damaged, misprinted, or incorrect, please contact us within 30 days of the delivery date with your order number and clear photos showing the issue. We will gladly arrange a free replacement or issue a full refund. Because our products are made-to-order, you typically do not need to return the defective items to us.

2. Customer Preference (No Returns / Exchanges) 

Since each product is printed specifically for your order, we generally cannot accept returns, refunds, or exchanges for customer preferences, such as:

  • Change of mind 
  • Ordering the wrong device model or color
  • Personal preferences regarding design, style, or fit

Please review your order details (especially your phone model) carefully before completing your purchase. If you have any concerns about your order, please reach out to our support team.

3. Order Changes & Cancellations 

We offer a 23-hour window for any order changes or cancellations after your purchase.

  • Within 23 Hours: You can change or cancel your order directly using the ”Cancel”　or ”Edit Order” button provided in your Order Confirmation email or Order Management page. 
  • After 23 Hours: Because our production system is automated to ensure fast delivery, orders are automatically sent to printing exactly 23 hours after placement.

Once this window has passed, the order enters the production stage, and we are unable to accommodate further changes or cancellation requests.


4. Lost or Missing Packages 

  • In-Transit Loss: If your package is confirmed to be lost in transit (i.e., the tracking status stops updating before delivery), we will investigate with the carrier and issue a free replacement. 

  • Delivered Packages: Please note that we are not responsible for packages that are marked as "Delivered" by the carrier but are missing or suspected to be stolen after delivery. In such cases, we recommend checking with your family members, neighbors, or contacting the local carrier directly to locate the package. 

5. Refund Processing Time 

Once a refund is approved, it will be automatically issued back to your original payment method. Please allow 5 to 10 business days for the financial institution to process and post the refund to your account.